Overview:
Our Refund Policy outlines the conditions under which students can request a refund for course fees, registration fees, and other payments. The policy ensures fairness, transparency, and consistency in handling refund requests.

Cooling-Off Period:

• Students may cancel their enrollment within 7 working days after signing the enrollment contract without penalty.
• Refunds during this period are subject to approval by Top Management and may include deductions for any non-refundable administrative charges.

Withdrawal After Cooling-Off Period:

• Exceptional Circumstances: Refunds may be considered at the discretion of Top Management for serious medical emergencies, critical family issues, or other unforeseen events with valid documentation. ‍
• General Rule: Once the course has started or withdrawal is close to the commencement date, fees are generally non-refundable.

Refund Process:

1. Submit Refund Request Form with reasons and supporting documents.

2. Top Management Review – decisions completed within 7 working days.

3. Outcome Communication – approval, partial approval, or rejection communicated in writing within 2 working days of review.

4. Refund Processing – if approved, refunds are processed within 7 working days.

5. Record-Keeping – all refund requests and outcomes are documented.
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Refunds via Agents / Third Parties:

• Refunds for payments made through agents or partners will follow the same policy and procedure through the original payment channel.

Refund Disputes:

• Disputes will be handled under the Dispute Resolution Policy.
• Students may escalate disputes to Top Management or pursue external mediation/regulatory review if unresolved.

Transparency:

• Policy is communicated at enrollment and available on the Jeryk EC website.
• Students are encouraged to review and understand the policy prior to payment.

Overview:
Students who wish to withdraw from their course must follow a formal process to ensure clarity, fairness, and compliance with institutional policies.

Conditions for Withdrawal:

• All outstanding fees must be fully paid.
• Withdrawal can be voluntary (initiated by the student) or enforced by the school due to non-compliance or other regulatory reasons.
• Students under 18 years old require a legal guardian to complete the withdrawal form.

Withdrawal Procedure:

1. Submit a Course Withdrawal Form to the Registrar’s Office.

2. Exit Interview: Conducted to understand reasons for withdrawal and explain implications such as:
   • Fee handling
   • Student pass or administrative requirements
   • Academic standing at withdrawal

3. Approval: Withdrawal must be formally approved in writing by the Registrar or authorized personnel.

4. Effective Date: Withdrawal takes effect from the date stated in the official confirmation.
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Refunds Upon Withdrawal:

Governed by the Refund Policy.

• Refunds are issued only under specific circumstances (e.g., within the cooling-off period, non-delivery of course).

Post-Withdrawal Actions:

• Student access to learning platforms and resources may be restricted.
• Academic records are updated to reflect the withdrawal.
• Guidance provided for transcripts, certification, or potential re-enrolment.

Overview:
Students may apply to temporarily defer their studies under certain circumstances while ensuring academic continuity and compliance with institutional policies.

Reasons for Deferment:

• Medical grounds (personal or immediate family member).
• School-enforced deferment due to non-compliance with regulations.
• Personal, family, professional, or other exceptional circumstances.

Deferment Procedure:

1. Submit a Course Deferment Form to the Registrar’s Office.

2. Review and Exit Interview: The reason for deferment will be assessed, and an interview may be conducted to explain implications.

3. Approval: Deferment request sent to the Principal (or authorized personnel) for final approval.

4. Notification: Outcome communicated in writing within 10 working days.
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Duration:

Typically, one deferment is allowed.

• Students must return within the same duration as the original course or within available course limits.
• Extensions require a new application and supporting documentation.

Conditions During Deferment:

• Students are not required to attend classes or assessments.
• Access to learning platforms and resources may be temporarily suspended.
• Students must re-enroll or confirm return by the approved date.
• Failure to return on time may result in being treated as withdrawn (per Withdrawal Policy).

Fee Handling:

• Any unconsumed course fees are not refundable during deferment.
• Refunds, if applicable, follow the Refund Policy.
• Fees for the upcoming term/semester may apply upon return.

Record-Keeping:

• All deferment requests, approvals, and correspondence are documented and stored in accordance with data protection and institutional policies.

Overview:
Regular attendance is essential for academic success and compliance with institutional and regulatory requirements.

Attendance Requirements:

• Minimum 75% attendance, unless specified otherwise by the course.

Absenteeism:

• All absences must be supported by valid documentation (e.g., medical certificate).
• Absences of 4 or more consecutive days without notice may be considered a violation of attendance rules.

Consequences of Non-Compliance:

• Ineligibility for graduation or certification.
• May trigger academic warnings, support interventions, or disciplinary actions.

Exceptional Circumstances:

• Accepted cases (serious illness, hospitalization, family emergencies, etc.) require documentation and may allow temporary flexibility.

Monitoring & Record-Keeping:

• Attendance is systematically recorded and monitored.
• Persistent non-compliance will be followed up with guidance, counselling, or formal warnings.

Overview:
Students have the right to appeal decisions affecting their studies, ensuring fairness, transparency, and academic integrity.

Grounds for Appeal:

• Disagreement with assessment results (errors in marking, criteria application, or overlooked information).
• Academic standing issues, including retention, suspension, or expulsion.

Appeal Procedure:

• Submit the official Appeal Form within 1 week of the academic decision.
• Include all relevant supporting documents.
• The appeal will be reviewed by the relevant department and may be escalated to the Principal or Academic Board if necessary.
• Students may seek guidance from academic staff or student support when preparing the appeal.

Outcome and Timelines:

• Written acknowledgment of the appeal will be provided.
• Appeal decisions are normally communicated within 4 weeks.
• The decision will include the rationale and any corrective actions or remedies.

Escalation:

• If dissatisfied with the outcome, students may escalate to the Principal/Academic Board.
• Unresolved matters may be referred to the Dispute Resolution Policy or relevant external authority.

Confidentiality and Record-Keeping:

• All appeal records are confidential and securely retained in accordance with data protection policies.

Overview:
Jeryk EC ensures that grievances are addressed fairly, transparently, and promptly. Academic assessment complaints are handled under the Appeals Policy.

How to Submit a Complaint:

• Complaints can be submitted via:
  • ‍Email to the official complaints address
  • ‍Feedback forms (online or in-person)
  • ‍In-person submission to designated staff
  • Complaints should include sufficient details: name, contact, description, dates, people involved, and supporting evidence.

Investigation Process & Timelines:

• Acknowledgment: Within 3 working days of submission.
• ‍Investigation: Typically completed within 7 working days; may include interviews, document review, and consultation.
• ‍Outcome Notification: Communicated in writing, including findings, decisions, rationale, and corrective actions if applicable.

Escalation Process:

• Step 1: If unresolved, escalate to Top Management for further review.
• ‍Step 2: If still unresolved, pursue mediation through external bodies (e.g., Singapore Mediation Centre) before considering legal action.

Confidentiality & Record-Keeping:

• Complaint records are confidential and accessible only to authorized personnel.
• Records are securely retained for audits, quality assurance, and regulatory compliance.
• Information is shared only with those who need it for investigation or resolution.

Commitment:

• Personal data of students, staff, and stakeholders is safeguarded and kept confidential.

Data Collection:

• Only the minimum necessary personal data is collected for academic, administrative, or legal purposes.

Access Control:

• Access to personal data is restricted to authorized personnel.
• All staff and relevant third parties must sign confidentiality agreements.

Student Rights:

• Students can request access to their personal data.
• Students can request corrections to inaccurate or incomplete information.

Data Sharing:

• Personal data is only shared with government agencies, awarding bodies, or authorized entities as required by law.

Data Security:

• Records are securely stored (physical and electronic) with encryption, access controls, and secure disposal methods when no longer needed.

Data Retention:

• Student and staff records are retained for a minimum of six years or as required by law or accreditation.

Commitment:

• Health, safety, and wellbeing of students, staff, visitors, and contractors are a top priority.
• A safe and secure environment is maintained across all facilities and activities.

Emergency Procedures:

• Fire drills and safety procedures conducted regularly.
• Emergency contact numbers (fire, ambulance, police) are displayed on-site.
• Staff and students trained in first aid, CPR, and evacuation procedures.

Reporting:

• All health and safety concerns, hazards, accidents, or near misses must be reported immediately to staff or the Health & Safety Officer.
• Incidents are documented, investigated, and corrective actions implemented.

On-Campus Health Services:

• First-aid kits are available throughout the campus.
• Qualified first aider present during school hours.

Responsibilities:

• Top Management: Overall accountability, compliance, and resource allocation.
• ‍Staff: Implement procedures, monitor safety, and report hazards. ‍
• Students & Visitors: Follow safety instructions and report unsafe conditions.

Training & Awareness:

• Induction for all new staff and students covering safety, reporting, and emergency procedures.
• Ongoing refresher training and safety awareness campaigns conducted regularly.

Risk Assessment & Continuous Improvement:

• Regular risk assessments and preventive measures implemented.
• Policies, procedures, and training reviewed periodically to ensure continuous safety improvement.

Commitment:

• We provide an inclusive, equitable environment where all students, staff, and stakeholders can thrive.
• Diversity is valued and promotes mutual respect, innovation, and engagement.

Equal Opportunity:

• No discrimination, harassment, or victimization based on race, gender, age, disability, religion, sexual orientation, nationality, or any legally protected characteristic.
• Admissions, recruitment, assessment, and employment decisions are fair, transparent, and merit-based.

Support Services:

• Dedicated support for students and staff from diverse backgrounds, including those with disabilities or learning differences.
• Reasonable adjustments are made to enable full participation in learning, assessment, and employment.

Inclusive Curriculum & Environment:

• Courses, materials, and teaching methods are accessible, culturally sensitive, and inclusive.
• Learning experiences encourage collaboration, engagement, and sharing diverse perspectives.

Raising Concerns:

• Concerns about discrimination, harassment, or unfair treatment can be raised informally or formally.
• All complaints are investigated promptly, confidentially, and fairly.
• Protection is provided against retaliation for raising concerns in good faith.

Responsibilities:

• Top Management: Ensure compliance, promote inclusion, and oversee policy implementation.
• ‍Staff: Apply EDI principles, provide support, and ensure inclusivity in teaching and operations.
• ‍Students & Visitors: Follow EDI principles and report any breaches or concerns.

Policy Review:

• Reviewed at least annually or when required by changes in law or practice.
• Updates communicated to all stakeholders and used to continuously improve inclusion and equity.

Commitment:

• We uphold the highest standards of academic integrity and expect all students and staff to act honestly and ethically.
• Academic misconduct undermines the credibility of qualifications and is not tolerated.

Academic Integrity:

• Cheating, plagiarism, collusion, falsifying records, or unauthorized use of AI-generated content is strictly prohibited.
• All work submitted must be original, properly referenced, and reflect the student’s own effort.

Reporting & Investigation:

• Suspected breaches should be reported promptly to teaching staff, the Academic Integrity Officer, or Top Management.
• Reports are confidential, and whistleblowers are protected from retaliation.
• Investigations follow a structured process with clear timelines and documentation.

Consequences:

• Minor cases: resubmission of assignments and formal warning or counselling.
• Severe or repeated cases: suspension or expulsion for students; disciplinary action for staff.
• Appeals can be submitted in writing according to the Appeals Policy.

Prevention & Education:

• Orientation, training, and guidance on referencing, citation, and academic ethics are provided to students and staff.
• Encourages independent learning and awareness of ethical academic practices.

Policy Review:

• Reviewed annually or as needed to remain aligned with regulations, best practices, and stakeholder feedback.

Commitment:

• We are dedicated to the continuous improvement of our academic programs and operational processes to ensure high-quality education and services.

Monitoring:

• Regular evaluations of teaching, learning, and assessments are conducted.
• Feedback from students, staff, and stakeholders informs quality assurance processes.

Accreditation & Compliance:

• Programs adhere to industry standards and meet the requirements of accrediting bodies.
• Compliance with regulatory and accreditation standards is regularly reviewed.

Continuous Improvement:

• Teaching methods, course content, and assessments are updated based on feedback, monitoring, and internal quality assurance findings.
• Professional development for staff supports effective delivery and enhances student outcomes.

Documentation & Reporting:

• All QA activities, assessments, and feedback are recorded and reviewed to maintain transparency, accountability, and evidence for audits.

Policy Review:

• The QA policy is reviewed annually or as required to ensure ongoing relevance and alignment with institutional goals and best practices.

Jeryk EC ensures that all staff involved in teaching, assessment, and quality assurance are suitably qualified, competent, and supported to maintain high academic standards.

Scope:

• Applies to all academic and administrative staff, including tutors, assessors, IQA personnel, and academic leads
• Covers full-time, part-time, contract, and associate staff

Staffing Standards

• Staff must hold relevant qualifications and experience for their roles
• Roles and responsibilities are clearly defined and documented
• Staffing levels are sufficient to support effective teaching, assessment, and learner support

Key Roles

• Tutors: Deliver course content and support learner
• Assessors: Assess learner work and provide feedback
• IQA / Academic Leads: Monitor assessment quality and ensure consistency

English Language Proficiency:

• Staff must be able to communicate clearly in English for teaching, assessment, and academic administration

Monitoring and Review:

• Staff performance and suitability are monitored regularly
• This policy is reviewed periodically to ensure compliance and effectiveness

Jeryk EC ensures that all assessments are fair, transparent, valid, and aligned with programme learning outcomes to accurately measure learner achievement and support continuous improvement.

Scope:

• Applies to all learners and staff involved in assessment
• Covers formative and summative assessment
• Includes in-person, online, and blended assessments
• Applies to learners requiring reasonable adjustments or special consideration

Types of Assessment:

• Formative Assessments: Ongoing activities to support learning and provide feedback
• Summative Assessments: Final assessments contributing to course outcomes
• Other Methods: Projects, portfolios, presentations, practical or workplace-based assessments

Assessment Design & Conduct:

• Assessments are aligned with learning outcomes and marking criteria
• Clear instructions, deadlines, and rubrics are provided in advance
• Secure and ethical assessment environments are maintained
• Plagiarism and academic integrity checks are applied

Submission & Feedback:

• Assessments must be submitted by stated deadlines
• All submissions are recorded and acknowledge
• Timely and constructive feedback is provided to support learner development

Quality Assurance & Moderation:

• Assessments are reviewed before release
• Internal Quality Assurance (IQA) and moderation ensure consistency and fairness
• Standardization meetings are conducted regularly
• Assessment outcomes are reviewed for continuous improvement

Roles & Responsibilities:

• Learners: Submit original work and follow assessment guidelines
• Teaching Staff: Design, assess, and provide feedback
• Administrative Staff: Manage records and assessment processes
• Academic Leadership: Oversee assessment quality and compliance

Appeals:

• Learners may appeal assessment decisions under the Appeals Policy
• Appeals are reviewed independently and outcomes communicated in writing

Jeryk EC ensures transparency, fairness, and integrity in all operations. Conflicts of interest occur when personal, financial, or other interests could compromise professional duties.

Scope:

• Applies to all staff, academic personnel, contractors, and relevant stakeholders
• Includes financial interests, personal relationships, external employment, academic decisions, and procurement activities

Declaration of Conflicts:

• Declare actual, potential, or perceived conflicts promptly using the official form
• Update declarations if circumstances change
• Non-declaration is considered a policy breach

Management of Conflicts:

• Reassignment of duties to avoid bias
• Additional oversight or independent review for conflicted decisions
• Temporary or permanent restriction from decision-making
• All actions documented for accountability

Consequences of Non-Declaration:

• Formal warning or counseling for minor breaches
• Reassignment or suspension for significant conflicts
• Disciplinary action for severe or repeated breaches
• Reporting to authorities and remedial actions if required

Training and Awareness:

• Induction training for new staff on identifying and managing conflicts
• Annual refresher sessions with real-life examples
• Guidance materials, online modules, and support channels available

Policy Review:

• Reviewed at least annually or as required by regulations or audits
• Updates approved by Top Management or Academic Board
• Staff informed through official channels and policies published online
• Lessons learned used to improve processes and reinforce accountability

Jeryk EC is committed to delivering high-quality, flexible, and inclusive education through distance and blended learning, ensuring academic rigor, fairness, and learner support equivalent to face-to-face delivery.

Scope

• Applies to all fully online and blended learning programmes
• Covers students, academic staff, administrative staff, technical support teams, and external partners
• Includes teaching, learning activities, assessments, learner engagement, and institutional oversight
• Ensures compliance with regulatory, awarding body, data protection, and academic integrity standards

Core Principles

• Equivalent Learning Outcomes: Online and blended programmes achieve learning outcomes equal to traditional delivery
• Fair and Reliable Assessment: Transparent, secure, and outcome-aligned assessment methods are used
• Technical Reliability & Accessibility: Secure, user-friendly systems with accessible learning materials
• Equitable Learning Opportunities: No learner is disadvantaged by mode of delivery
• Active Engagement: Structured interaction through forums, webinars, group work, and tutor support
• Learning Management System (LMS): Central platform for learning materials, submissions, feedback, communication, and progress tracking

Learner Support

• Pre-enrolment information and online orientation
• Academic support via tutorials, consultations, forums, and webinars
• Technical support for LMS access, submissions, and system issues
• Multiple communication channels and timely feedback
• Monitoring of engagement with early intervention for at-risk learner

Quality Assurance

• Distance and blended programmes included in internal QA, audits, and reviews
• Secure assessment systems to protect academic integrity
• Accurate and auditable records of engagement, assessment, and outcomes
• Continuous improvement based on feedback, audits, and performance data
• Ongoing staff training in digital teaching, assessment, and platform management

Technical Requirements

• Reliable internet connection
• Laptop or desktop computer (mobile devices may be limited)
• Updated web browser and essential software
• Webcam and microphone where required
• Learners are responsible for meeting minimum technical requirements

Acceptable Use

• LMS/ online systems used only for academic purposes
• Confidential login credentials must not be shared
• Compliance with academic integrity and respectful online conduct
• No misuse, unauthorized access, or disruptive behavior
• Breaches may result in disciplinary action

Jeryk EC is committed to fairness, inclusion, and equal access to learning and assessment, ensuring that learners are not disadvantaged by disability, health conditions, or unforeseen personal circumstances, while maintaining academic integrity and awarding body standards.

Scope

• Applies to all enrolled learners requiring support before, during, or after assessments
• Covers permanent or temporary disabilities, medical or mental health conditions, illness, injury, and exceptional personal circumstances
• Applies to all assessment types, including coursework, examinations, practical assessments, presentations, and online or blended assessments
• Excludes circumstances arising from poor preparation, time management, or avoidable issues

Reasonable Adjustments

• Adjustments are made to reduce disadvantage without giving unfair advantage
• Learning outcomes, assessment criteria, and qualification standards remain unchanged
• Adjustments are tailored to individual needs and considered on a case-by-case basis

Examples include:

• Additional time for assessments or examinations
• Alternative or adapted assessment formats where appropriate
• Accessible learning materials and formats
• Use of assistive technology or specialist equipment
• Adjustments to the assessment environment or scheduling
• Requests must be supported by appropriate evidence
• Approved adjustments are documented, communicated, and reviewed where necessary

Special Consideration

• Applies when performance is affected by unforeseen and exceptional circumstances at or near the time of assessment
• Examples include sudden illness, bereavement, medical emergencies, or serious personal crises
• Consideration is applied after assessment and does not lower pass standards or qualification requirements
• Measures may include adjusted grading decisions or reassessment opportunities in line with awarding body guidance
• Not granted for circumstances that could have been managed through reasonable adjustment

Application and Documentation

• Learners must submit an official request form with relevant supporting evidence
• Reasonable adjustment requests should be submitted before assessments
• Special consideration requests must be submitted within the specified post-assessment timeframe
• Applications are reviewed within published timelines
• Outcomes are communicated in writing with clear reasons and implementation details

Confidentiality and Data Protection

• All information is treated as strictly confidential
• Personal data is used only to assess and implement support
• Access is limited to authorized staff
• Records are securely stored and managed in line with data protection requirements

Appeals

• Learners may appeal decisions if they believe procedures were not followed or relevant evidence was not considered
• Appeals must be submitted in writing within the stated timeframe
• Appeals are reviewed by an independent senior academic or panel
• Outcomes are communicated in writing and are final under internal procedures

Policy Review and Compliance

• Policy is reviewed regularly to ensure compliance with legislation, awarding body guidance, and best practice
• Updates are approved by Top Management or the Academic Board
• Current versions are communicated to stakeholders and published on the Jeryk EC website